Privacy Policy

Last updated: 8 September 2026

Printstay is currently operated by Midworld Limited (company number 13423354). Our business and contact address is Poultry 2, Wintry Park Farm, High Road, Epping, CM16 6TB. While it operates the store, Midworld Limited is the controller of the personal information described in this policy.

This policy explains what personal information we collect when you visit printstay.com, contact us, upload artwork, request a quotation or place an order, why we use it and the choices available to you.

Information we collect

  • Identity and contact information: your name, billing and delivery address, email address and telephone number.
  • Order information: products, specifications, quantities, prices, payment status, delivery preferences, correspondence and order history.
  • Artwork and uploaded files: documents, images, logos and other material supplied for printing. These files may contain personal information chosen by you.
  • Payment information: payment confirmations and limited transaction details. Full payment-card details are handled by Shopify and the relevant payment provider and are not stored by us.
  • Technical information: IP address, device and browser information, cookie identifiers and information about how you use our website.
  • Marketing preferences: whether you have asked to receive or stop receiving marketing communications.

How and why we use your information

We use personal information to:

  • provide quotations, process and produce orders, check supplied artwork, take payment and arrange delivery or collection;
  • communicate with you about proofs, production, delivery, support, complaints and refunds;
  • operate, secure, analyse and improve our website, products and customer service;
  • prevent fraud, misuse and security incidents;
  • keep records and meet our tax, accounting and other legal obligations; and
  • send marketing where you have consented, or where otherwise permitted by law. You can opt out at any time.

Our legal bases under UK data protection law are performance of a contract, compliance with legal obligations, our legitimate interests in running and improving the business and preventing fraud, and consent where consent is required.

Artwork and third-party information

If you upload artwork containing another person's personal information, you are responsible for ensuring that you have a lawful basis and any necessary permission to provide it to us and instruct us to print it. Please do not upload more personal information than the print job requires.

Who we share information with

We share information only where reasonably necessary with service providers involved in operating the store and fulfilling your order, including Shopify, payment providers, artwork-upload and file-storage providers such as Uploadery, delivery carriers, email and customer-support providers, analytics and security providers, professional advisers, and public authorities where required by law. These organisations may act as processors or as separate controllers under their own privacy notices.

We do not sell your personal information.

International transfers

Some service providers may process information outside the United Kingdom. Where UK data protection law requires it, we use recognised safeguards such as adequacy regulations or approved contractual protections.

How long we keep information

We keep personal information only for as long as needed for the purposes described above, including order support, dispute handling and tax, accounting and legal requirements. Uploaded artwork is retained only for as long as reasonably necessary for production, reorders, support and record keeping. Retention periods vary according to the type of information and the reason it is held.

Cookies and analytics

Our website uses cookies and similar technologies for essential store functions, preferences, security, analytics and, where enabled, marketing. Where required, non-essential cookies are used only after your choice has been recorded. You can change your browser settings and any cookie choices available on the site, although blocking essential cookies may affect store functions.

Your rights

Depending on the circumstances, you may have the right to be informed, access your information, correct inaccurate information, request deletion or restriction, receive certain information in a portable format, object to certain processing and withdraw consent. These rights can be subject to legal conditions and exceptions.

To exercise a right or ask a privacy question, please use our Contact page. We may need to verify your identity before responding.

You may also complain to the UK Information Commissioner's Office at ico.org.uk. We would appreciate the opportunity to address your concern first.

Security

We use reasonable technical and organisational measures designed to protect personal information. No online service or transmission method can be guaranteed to be completely secure.

Children

Our services are not directed to children and we do not knowingly collect personal information from children for marketing purposes.

Changes to this policy

We may update this policy as our services or legal obligations change. The latest version will appear on this page with a revised date.